Frequently Asked Questions (FAQs)
Q: I can’t find the Zoom link for the upcoming class I am registered for! Can you help?
A: When you register for a class, you automatically receive a confirmation including the Zoom link. Please search in all your email folders for an email from JotForm of you can search by the title of the class.
Q: I missed my class or I couldn’t find my Zoom link. Can you provide me with a recording or a refund? A: Our class registration forms includes our policy on this. We are not responsible for providing make up content to missed class. We ask students check their inbox and let us know 72 hours prior to the class if they can’t find the automated link. Depending on the teacher’s preference, we may or may not be able to provide a recording.
Q: Are you offering scholarships right now? Can I sign up for a scholarship for __ class?
A: Scholarships happen through community supported fundraising. Currently, we are focusing on our BIPOC & POC Cecemmana Scholarship Fundraiser and are not providing any scholarships to our shorter classes.
Q: Are you offering payment plans? A: We are not offering payment plans at this time
Q: I’m a White identified person, is ____ class open to me?
A: Unless indicated as open only to a particular groups such as BIPOC, QTPOC, etc, then the class is open to all.
Q: Can you refer me to an herbalist, practitioner or healer? Can you recommend herbs for ___?Can you connect me with _____? Where can I____? A: You can find the list of our teachers and practitioners here, many of whom are BIPOPOC/QTBIPOC. The Healing Clinic Collective can also connect you to some wonderful Bay Area practitioners.
We do not make any recommendations on herbs, protocols, etc. You can also purchase herbal products by our founder Atava Garcia Swiecicki here.
We are a small school and currently don’t have the bandwidth to assist you in building community networks.
Q: Can I access a class recording or closed captioned transcript? A: We are small school with limited resources and are currently working on trying to record and provide recording for our class. If the class will be recording and shared out to all who registered, this will be indicated on the flyer and website listing.
Q: I cant attend Cecemmana’s daytime program, will you be offering evening or shorter classes? A: Yes, we hope to! Details coming in the near future. Please follow us on Instagram and Facebook or sign up for our newsletter here to receive updates.
Q: How do I donate to your BIPOC & POC Scholarship Fund? A: We are fundraising for our BIPOC + POC Scholarship Fund. You can donate here: https://www.mightycause.com/story/Ancestralapothecary
Q: I am having problems signing up for a class. Is there another way to register?
A: Unfortunately, there is no other way to register. Please contact firstname.lastname@example.org for support.
Q: Are you offering payment plans?
A: Unfortunately, we are not offering payment plans for any of our classes right now.
Q: Are you offering more online classes?
A: Yes! Follow us on Instagram and Facebook @AncestralApothecary for upcoming offerings. You can also visit us at ancestralapothecaryschool.com and sign up for our newsletter here
Q: How do I sign up for your newsletter?
A: You sign up for our newsletter here
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3798 Grand Ave, Oakland, California 94610
Our school’s physical location is currently not open due to the COVID-19 pandemic